Grievance Redressal Mechanism

1 Objective & Scope

In adherence to statutory regulatory norms for higher education institutions, Dr. Sarvepalli Radhakrishnan College maintains an internal Grievance Redressal Committee. The primary objective is to maintain a fair, accountable, and student-centered educational environment by resolving grievances in a time-bound and confidential manner.

Grievances may encompass admission scrutiny queries, academic fee reconciliation, evaluation concerns, library facilities, and gender/equity welfare concerns.

2 Procedure for Lodging a Grievance

• Written Submission: Candidates or students may submit a formal letter addressed to the Principal or the Convener of the Grievance Redressal Committee.
• Electronic Submission: Grievances can be submitted via email directly to the official administrative desk at principal.dsrc@gmail.com with the subject line "Grievance Submission: [Candidate Name / Application No]".
• In-Person Redressal: Inquiries may be addressed during designated office hours at the administrative office in Biharsharif, Nalanda.

3 Resolution Timeline & Escalation

All received submissions are registered and acknowledged within 48 business hours. The committee reviews the representation with relevant departmental records, and decisions are formally communicated within 15 working days.

4 Official Contact Coordinates